Returns & Refund Policy

At XPRESSIONS, we maintain a high standard of quality control to ensure you receive the best products. Please read our policy carefully before making a purchase, as our terms are strictly enforced to maintain our service standards.

1. Eligibility for Returns :Returns are only accepted in the case of a manufacturing defect. We do not offer returns, refunds, or replacements for any other reasons, including but not limited to
   1. Sizing or fitting issues.
   2. Dislike of color, fabric, or design.
   3.  Change of mind.
2. Mandatory Unboxing Video :To prevent fraudulent claims and to confirm the condition of the product as it arrived, a mandatory unboxing/package opening video is required.
   1. The video must be continuous (no cuts or edits)
   2. The video must clearly show the shipping label and the sealed package before opening.
   3. The defect must be clearly visible in the video.
      Note: Failure to provide a clear unboxing video will result in the immediate rejection of your return claim.
3. Reporting Timeline & Contact: Any manufacturing defect must be reported within 5 days of receiving the product.
   1. WhatsApp Only: https://wa.me/919446911096  
   2. Process: Send your Order ID along with the unboxing video to the number above.
      (Please note: This is a message-only line; voice calls are not monitored.)
      
4. Approval Process & Credit Note: Once your video and claim are submitted via WhatsApp, our quality team will review the footage.
   1. Verification: If the defect is verified as a manufacturing error, your return will be approved.
   2. Issuance: Upon approval, we will issue a Credit Note for the full value of the defective item.
   3. Validity: This credit note is valid for 45 days from the date of issuance and can be used for any future purchase on our website.
   4. No Refunds: We do not offer cash or bank refunds; all approved manufacturing defect claims are settled via credit note.